Privacy Policy for Flux Plumbing
At Flux Plumbing, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how our online platform, which provides plumbing, HVAC, and metalwork services, collects, uses, discloses, and protects your data in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and other relevant Canadian privacy legislation.
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identifiable Information (PII): This includes your name, address, email address, phone number, and payment information (e.g., credit card details for service billing). We collect this when you request services, create an account, or contact us.
- Service-Related Information: Details about the plumbing, HVAC, or metalwork services you request, including location of service, service history, and any specific requirements or notes you provide.
- Technical Data: Information about your device and how you interact with our site, such as IP address, browser type, operating system, and pages visited. This is typically collected through cookies and similar technologies.
- Communication Data: Records of your communications with us, including emails, chat logs, and phone call recordings (where permitted and disclosed).
2. How We Use Your Information
We use your information for various purposes, primarily to deliver our plumbing, HVAC, and metalwork services efficiently and effectively.
- To Provide Services: To schedule appointments, perform requested services (residential and commercial plumbing, emergency repairs, drain cleaning, water heater installation/repair, pipe fitting, backflow prevention, gas line services, boiler maintenance, radiant heating systems, sheet metal fabrication, metal roofing installation, welding services, general metal repairs), process payments, and send service-related communications.
- Customer Support: To respond to your inquiries, provide assistance, and troubleshoot issues.
- Improve Our Services: To analyze usage patterns, identify areas for improvement in our offerings, and develop new features or services.
- Marketing and Promotions: With your consent, to send you updates, promotional offers, and information about new services that may be of interest to you.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Flux Plumbing, our customers, or others.
3. How We Share Your Information
We do not sell your personal data. We may share your information with trusted third parties under specific circumstances.
- Service Providers: We may share data with third-party service providers who perform functions on our behalf, such as payment processing, scheduling, CRM systems, and IT support. These providers are contractually obligated to protect your data and only use it for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our site of any such change.
4. Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure servers, and regular security audits. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure ( "Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purpose for which it was collected).
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before processing your request.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely delete or anonymize it.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and revise the "last updated" date at the top of the policy. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Flux Plumbing
742 Birchmount Road, Unit 1B
Toronto, Ontario, M1K 1N4
Canada